Business Continuity Management

Business continuity management (BCM) is the process of assessing the business impact, minimizing continuity risks, and meeting the recovery time objectives with the agreed minimum operating levels.

The business continuity process includes the complete workflow, supported by the Global Business Continuity team but owned by the project in the delivery organization, respective function manager for support functions. This enables to integrate people safety, systems disaster recovery, asset protection, environment safety as well as continuity of customer business services.

It is imperative both the customer and Tech Mahindra need a documented and tested business continuity plan to ensure continuous operations to critical services. Customers ensure this aspect is covered contractually, via Service Level agreements and through audits.