Project Manager
[ Stage A]
The business continuity process includes the above stages. The project manager must identify one of the team members as the BCP Plan Rep and the other as the BCP/DR Test Rep as a posture to exhibit no single point of failure in representation.
[Stage B, C] Note the head count distribution data, contractual and dependency vital records and store them in the share point. Update the project plan with the timetable of the BCP plan documentation and testing program timeline. Please refer to (GBC Library: G-107 < Head Count Distribution Vital Record > , L-4 < Reduced Resource Impact Analysis (RRIA) Template > , L-5 < Reduced Resource Impact Analysis (RRIA) Help Aid > ), Update the template including all stages above in PRJ-TP005 (Project plan template in Service Delivery Project Management Methodology).
[Stage D] The business impact analysis (BIA) is important to identify the impact across the attributes referring to (BIA Qualitative Value GBC Library: G-108 < Additional BIA Guidelines for Lighthouse Users > ).
[Stage E] The next action is to decide by referring to the contract if an ICT/DR plan is required. If you are hosting systems, applications then you will require a DR plan also. If not you do not require the DR plan at this stage.
[Stage F] You must undergo a workshop to understand the navigation of Lighthouse and various features to document your plan. (Contact Globalbusinesscontinuity@techmahindra.com for the orientation of the Lighthouse toolkit).
[Stage G] Complete the documentation of plan in Lighthouse (Refer L85 < Lighthouse Screens Reference Hand Book > in Lighthouse GBC Library).
[Stage H] If you are requiring a Systems DR plan then you would require to document the same referring (TIM-FR002 < Project Authorization Form > ,TIM-FR011 < Systems and Applications – Individual Asset Risk Assessment(L-10) > ,TIM-FR020 < Project Stoppage Recovery – IT Assets for TIM MoU > ,TIM-FR021 < Service Stoppage Recovery > ), Service Center CoB Template in GBC Library < Service Center Continuity Plan(L-7) > , PSAQ < Project Systems Assessment Questionnaire(L-9) > , Application Recovery CoB(Help Aid: GBC Library: L-8 < Apps Recovery Continuity Plan > ), MoU(Help Aid: GBC Library: L-25 < Inter Group Memorandum of Understanding > ) , I-02(Help Aid: GBC Library: I-02 < Interconnect Template Help Aid > ).
[Stage I] Once you have completed documentation, proceed to sign up the Memorandum of Understanding with Corporate Services providing them the data in templates (Help Aid: GBC Library: L-25 < Memorandum of Understanding Template > , Head count information Vital Record and travelers list maintained in your SharePoint).
[Stage I] Also sign up with the Technical Infrastructure team for System DR upkeep and support with the templates you have already filled up and stored in your SharePoint. (TIM-FR002 < Project Authorization Form on BMS TIM-FR011 < Systems and Applications – Individual Asset Risk Assessment on BMS TIM-FR020 < Risk Assessment of Project Stoppage, Project Stoppage Recovery – IT Assets for TIM MoU on BMS ,TIM-FR021 < Risk Assessment of Service Stoppage ,Service Stoppage Recovery – TIM / CS / CIO on BMS > PAF for backup/restore of data and MoU).
[Stage K] Engage the team and orient for a Call Tree and Plan Walk through drill scheduling and executing the same (Refer help aid GBC Library: L-73 < Plan Walk Through Navigator Help Aid > , L-36 < CIO Applications Recovery > ).
[Stage K] For scheduling, executing & updating the drill based on the drill category (Refer help aid GBC Library: L-29 < Call Test > ,L-30 < Table Top Exercise > ,L-31 < Desktop or Laptop Recovery > ,L-32 < Business Recovery Exercise > ,L-33 < Business.Premise Rec.Drill_&_Extended WFH > ,L-34 < Data Recovery Meeting RPO > ,L-35 < AD File&Print Services Fail Over > , L-36 < CIO Applications Recovery > ,L-37 < Data Communications Services fail over > ,L-38 < LAN – Services & Systems Failover and restore > ,L-39 < ODC Voice Communication Failover > ,L-40 < Appliance Host – Failover Rebuild > ,L-41 < Storage Systems Failover > )
[Stage K] Test the continuity plan for business recovery (Refer help aid: GBC Library: L-32 < Business Recovery Exercise > Scheduling / BR Drill). If you have systems and data backup / restore conduct a Data Restoration Drill meeting RPO (Refer help aid GBC Library: L-34 < Data Recovery Meeting RPO > ).
[Stage M,N] Engage with the customer for the Project Roll Up review. Engage with your delivery head for the Plan sign off (Refer help aid GBC Library: L-72 < IBU Head Batch Plan Approval Help Aid > ). Engage with your compliance sign off (Refer help aid GBC Library: L-85 < Lighthouse Screens Reference Handbook > ).
[Stage O] As an ongoing activity participate in the mechanized call tree tests, customer drills evacuation drills for the location / building. Record learning and risks with mitigation plans in your risk register (Refer [Risk Template: ISG-TP002 on BMS) Follow the Acceptable usage policy (Refer: ISG-PO004 on BMS). For supplier continuity planning and testing (Refer: Supplier Continuity Plan Template in Cross Function Activity Help Aid’s SCP-101- in Lighthouse GBC Library)
[Stage P] As a periodic activity the plan and business impact review must be completed (Refer help aid GBC Library: L-69 < BIA Annual Renewal Help Aid > ) and revisit the cycle to mitigate any gaps identified. The lighthouse system will send an alarm for the same. Acting on the same is important.