Crisis Management
A1. Overview of Crisis Management
Crisis management is governed through practices documented in the framework. An overall glimpse of the practices is exhibited below.
A2. Integration of Crisis Management with Location Council/s
The exhibit below provides an insight to the flow of activities engaging location council members and the entities.
A3. Business Continuity Response – An Overview
The below exhibit provides an execute view of roles and actions aligned in the crisis management regime. Activities across multiple interested parties within the system are briefly provided.
B1. People First - Mechanized Call Tree for Safety & Availability
A view of the organization wide mechanized call tree powered by ENS (Emergency Notification System) and POSTMAN (Mass Distribution and Tracking System) knit in LIGHTHOUSE ( The internal Business Continuity System).
B2. People First - Mechanized Call Tree for Safety & Availability
Emergency Notification System known as ENS within the LIGHTHOUSE toolkit is a utility which is developed, deployed for mechanized call tree as a testing toolkit, people wellness checkpoint and acknowledgement system during potential crisis situations and in business recovery exercising activities for necessary injects to participants. A glimpse of the console provides a view of the variants available in the production system.
B3. POSTMAN – CRISIS MASS COMMUNICATION Mechanization
POSTMAN - the Mass Crisis Communication System within the LIGHTHOUSE toolkit is a utility which is developed, deployed for communicating non crisis notifications, crisis notifications as well as operational resilience notifications to various entities. A glimpse of the console provides a view of the variants available in the production system.
B4. Crisis Communication – Internal / External Communication
The Internal Communications Team, Global Corporate Communications and Media Spokesperson/s engage in crisis communication with internal and external relevant parties across associates, external agencies, press, social media. Considerations are provided in a summarized exhibit.
C1. The Continuity Vigil journey – Lighthouse to Resilience
The culture of resilience in the continuity vigil journey starts from LIGHTHOUSE and progresses further. An exhibit of the flow provides insights.
D1. Striking Sequence Pre-During-&-After Crisis Escalation/s
Pre-During-&After Crisis Escalation the ENS and POSTMAN toolkits converged with forms are deployed to seek inputs around the preparedness, activities of recovery in progress and the after event assessments.
This practice is deployed in the business recovery exercises conducted to establish a culture as well as sharpen the proficiencies.
The practice integrates risk awareness, risk knowledgeable people, alertness and continuity plan referenced insights for global consumption.
The attributes of availability and continuity seamlessly represent aspects related to reducing impact, response, recovery, restoration, resumption and return of important and business activities to acceptable risk levels.
Exhibits are available for business recovery exercises, events in the Event observatory for relishing a visual experience across the spectrum.
D2. Event Observatory