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Central Exception and Service provisioning (CESP Process)

ISG Service Desk helps users raise Exception Requests for exceptions to Tech Mahindra acceptable use and compliance policy for specific business requirements. In addition, it facilitates bulk exceptions for entire projects or accounts using a Clearance House facility. The ServiceDesk also support requests for ISG Service Requests relating to cloud POC/DEMO accounts, security testing, product evaluations, supplier evaluations, presales/RFP support and certifications.

Raise Exception Request

Exception Request :Exceptions To Policy
Request Type ServiceNow Category
  • Internet (Basic/Category based)
  • Outlook/Webmail Access (Desktop/Laptop/Phone)
  • Application/Tool Software Install
  • MS Teams (Mobile/Desktop/Laptop)
  • Admin Rights
  • Access to USB
  • GitHub Access (TechM/Customer/Public repository/3rd party)
  • JAMF Policy Exception
  • Specific Access for Guests
  • Proxy Enablement
 Service Desk (CESP)
  • Exception to Cloud access
  • New/Modify/Decommissioning Application Platform & URL/DNS
 Cloud & Application Platform
Raise Service Request

Service Request: Services that require ISG compliance validations
Request Type ServiceNow Category
  • Wi-Fi Access Request
  • ID Creation (Generic/Temp/Service ID)
  • Laptop/Desktop (Asset Movement/Data Transfer)
  • VPN (Client VPN/TechM VPN on BYOD Device)
  • TM-Box/One-Drive Access
  • Guest VLAN & Guest Internet Access
  • TMBox creation
  • Printer Access
  • Photograph inside TechM premises
  • Special Hardware Device Installation
Service Desk (CESP)
  • Cloud Account Provisioning/De-Provisioning
  • Periodic Security/IT Infra Assessment
  • Lab Security/Security Architecture Review
  • New ODC/Location/Lab Setup
Cloud & Application Platform
Raise Clearance House Request

Clearance House: Bulk Exceptions or services provided for Accounts/Projects

Clearance House enables users to bypass raising individual requests and multiple approvals using a single request for Groups of users, Projects ,Functions, or accounts. Clearance House Requests can be made for one or more exception or service requests.
Contact Details
Service Desk CESP
ISGServicedesk@Techmahindra.com
Cloud & Application Platform
ISGCDR@TechMahindra.com

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