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Knowledge Hub > Security Awareness

Security Awareness

Security Awareness is the knowledge that users possess on protection of information and physical assets of the organization.

It is important for all associate regardless of their role and designation within the organization to be security aware.

The Global Security Awareness Team sets up the Security Awareness and Training mandates across the organization for all Tech Mahindra Associates, Suppliers, Sub Contractors and Subsidiaries. It includes trainings on Data Privacy and Protection, Information Protection, Phishing, Secure Delivery and Refresher Courses.

Customer aligned security awareness mandates include E-learning and Assessments. These are allocated and tracked by the respective business representatives

Enterprise-wide phishing drills are conducted every quarter. Associates are notified and re-trained based on their response.

To enhance awareness and educate users on incident reporting and best practices, incident response drills and online simulation drills cyber war games are rolled out for various business units and support functions.

Information security mailers and advisories are rolled out periodically across the organization.

Tech Mahindra Security Awareness Mandates The Global Security Awareness Team sets up the Security Awareness and Training mandates across the organization for all Tech Mahindra Associates, Suppliers, Sub Contractors and Subsidiaries
Customer aligned Security Awareness Mandate Customer aligned security awareness mandates include E-learning and Assessments. These are allocated and tracked by the respective business representatives

Security Awareness FAQ Questions

Security awareness training is provided to educate associates about the important role they play in helping prevent information breaches. It provides education about the type of risks faced by the the businesses, how employees might interact with them or be targeted by them, and how their actions can have a positive or negative affect.

Code Name Details
SS1369 Data Protection & Privacy (Multilingual – English and EUR Languages)
  • Data privacy
  • Importance of data privacy
  • Different ways in which cyber criminals steal private data
  • Restate the European Union’s General Data Protection Regulation (GDPR)
  • Basic principles of data protection
  • Tech Mahindra’s data protection policy
  • Handling personal data in the right way
  • Restate the stages of an Incident Response
  • Quick tips to protect data
SS18449 Securing Our Business (Multilingual – English and EUR Languages)
  • Importance of Security in Business
  • Impact of security breaches, customer concerns and illustrate the vital role associates play in ensuring safety of business.
  • Understanding of adversaries and methods used by them to launch cyber attacks
  • How to Identify, detect and report a phishing email and commonly used phishing methods.
  • Ensuring Safe Work from Home Environment
SS1431- How to Build Secure Applications using TechM’s Standard Tools and Guidelines
  • Principle and Practices of Secure Development
  • Secure Software Development Frameworks/Tools
SS18503 Secure Delivery Management
  • Enable Managers to get control over the security posture of the project.
  • Orient Managers with the Security practices, processes for secure service delivery.
SS18220 BPO Domestic Awareness
  • Overview of Information Security and Data Protection for BPS Domestic Associates. (U1-U3 Band)
SS18668 Secure our Business and Data Privacy Refresher
  • Refresher Course on Data and Information Protection for associates who have completed one year with TechM.
  • Course will be re-assigned post one year of completion of the mandate.
SS21198 HR Function - Data Privacy and Protection
  • Proactively prevent Privacy Incidents
  • Handling Data Subject Requests from employees
  • Reporting Incidents
  • Preventing Personal Data Incidents over email
SS21199 HR Associate - Cyber War Game Incident Simulation
  • Cyber War Game is an Incident response simulation program which is designed to simulate, a hypothetical set of scenarios as part of data incident which help associates to respond effectively to the incident, in line with TechM corporate policy
SS21200 HR Manager - Cyber War Game Incident Simulation
  • Cyber War Game is an Incident response simulation program which is designed to simulate, a hypothetical set of scenarios as part of data incident which help associates to respond effectively to the incident, in line with TechM corporate policy
SS21201 HR Senior Leader - Cyber War Game Incident Simulation
  • Cyber War Game is an Incident response simulation program which is designed to simulate, a hypothetical set of scenarios as part of data incident which help associates to respond effectively to the incident, in line with TechM corporate policy
SS20818 RMG Associate Cyber War Game Incident Simulation
  • Cyber War Game is an Incident response simulation program which is designed to simulate, a hypothetical set of scenarios as part of data incident which help associates to respond effectively to the incident, in line with TechM corporate policy
SS20819 RMG Manager Cyber War Game Incident Simulation
  • Cyber War Game is an Incident response simulation program which is designed to simulate, a hypothetical set of scenarios as part of data incident which help associates to respond effectively to the incident, in line with TechM corporate policy
SS20820 RMG Senior Leader - Cyber War Game Incident Simulation
  • Cyber War Game is an Incident response simulation program which is designed to simulate, a hypothetical set of scenarios as part of data incident which help associates to respond effectively to the incident, in line with TechM corporate policy
SS20822 RMG Function - Data Privacy and Protection
  • Proactively prevent Privacy Incidents
  • Handling Data Subject Requests from employees
  • Reporting Incidents
  • Preventing Personal Data Incidents over email

Direct Links to access the course are provided below:

Procedure to Launch Course via Twingo

Path: Twingo->DEXT->My Mandates or Search for the course id.

My Mandates


  1. Click on DEXT Link. DEXT Page will be launched.

  2. On DEXT Page, click on My Mandates
  3. Enter Course Id and Click on Search Button
  4. Click on Start Button to launch the course.

Direct Search on DEXT Homepage

  1. User can directly search for the course id on DEXT Home Page
  2. Path: Twingo->DEXT->My Mandates or Search for the course id.
  3. Enter Course Id and Click on Search
  4. Click on the course id to launch the course
  5. Click on Start Button to Launch the course

Please ensure pop-up blocker is disabled on the browser.

  1. Use Chrome browser to access DEXT.
  2. Clear cache, cookies or reset the browser before attempting the course.
    • On your computer, open Chrome.
    • At the top right, click More.
    • Click More tools. Clear browsing data.
    • At the top, choose a time range. To delete everything, select All time.
    • Next to "Cookies and other site data" and "Cached images and files," check the boxes.
    • Click Clear data.
  3. If the problem persists even after following the above steps, try in incognito mode.
  4. If the issue persists, restart your system and try to access the course
  5. Try launching course on phone. Steps are provided in the question below.
  6. If the issue persists, reach out to the local TIM Team as they can help you access the activity. TIM could check system/browser issue.

  1. Download “SumTotal Mobile” app on mobile from Play Store/App Store
  2. Enter the following url: https://techmahindra.sumtotal.host/core/ and click on Next Button.

  3. Click on Login as Employee

  4. Enter TechM Credentials and click on Sign In button

  5. Click on Search Icon at top-right

  6. Select Learning (It should be selected by default) and enter Course Id

  7. Click on Start

  8. Click on Start Online

  9. After completing the course, click on close icon

Twingo > DEXT- Get Ahead > My Team > Manager Dashboard on DEXT

The training completion certificate are available in ‘My Training Records’ as well as clicking on ‘Attempt History’ on DEXT platform.

Path: Twingo > DEXT- Get Ahead > My Training Records





Twingo > DEXT- Get Ahead > My Team > Manager Dashboard on DEXT

ISG Security Awareness Team can be contacted at sec.awareness@techmahindra.com

ISG Security Awareness Team can be contacted at sec.awareness@techmahindra.com

Following courses are one-time :

  • SS1369 – Data Protection
  • SS18449 – Securing Our Business
  • SS18503 - Secure Delivery Management Practitioner
  • SS18220 - BPO Domestic Awareness
  • SS1431 - How to build secure applications using TechM’ s Standard, Tools and Guidelines.

Refresher Course :

  • SS18668 - Secure our Business and Data Privacy
    It will be assigned to associates who have completed more than one year with TechM. The course will be re-assigned post one year of completion of the mandate.
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